Event Rental Policy

Customer Pick-Up and Delivery Policy:

• All rental items are eligible for customer pick-up from our store except for flower walls and flower arches.
• Flower walls and flower arches are not eligible for customer pick-up and drop-off. These items can only be delivered, set up, and picked up by our team.
• A delivery, setup, and pick-up fee will apply for flower walls and flower arches.

Rental Duration:

• Our rental items have a standard 24-hour rental time.
• If more than 24 hours is needed, an additional fee may apply.

Cancellation Policy:

• A partial refund is available with a cancellation notice of at least 24 hours.
• A full refund is available with a cancellation notice of at least 5 days prior to the event.

Payment Terms:

• All rental items require full payment if picked up by the customer.
• If the item is delivered and set up by our team, full payment is required.

Damage Policy:

• A damage fee will apply for any damage incurred to rental items.
• Flower walls are highly encouraged for indoor use only to prevent damage.

Event Decor Booking Process

1. Contact Form Submission:

   • Fill out the contact form on our website.
   • Include the event date, address, and upload inspiration pictures.
   • To save time, be as detailed as possible in your inquiry for a faster quote.

2. Invoice and Deposit:

   • Upon receiving the invoice, a 50% deposit (non-refundable) is required to secure your date, time, and items.
   • The remaining balance is due a day prior to the event setup.

3. Changes to Event Decor:

   • Changes to the event decor must be made at least 14 days prior to the event date.
   • Week-of event date changes are not allowed, especially if it involves reducing the decor display.
   • Additions to the decor are allowed if the items are available, but you cannot decrease your decor amount or price.

Cancellation/Rescheduling Policy:

• If you cancel your event for any reason, we are happy to work with you on a new date or hold your deposit for 6 months.
• Your event must take place within 6 months from the original date.

Minimum Order Requirements:

• Balloon decor minimum is $950, plus delivery, setup, and pick-up.
• Floral display minimum is $650, plus delivery, setup, and pick-up.